Answered

Tracking content showcase clicks

  • 12 April 2024
  • 2 replies
  • 12 views
S

I’m trying to figure out how I track clicks in the content showcase app. It seems from this article: https://www.intercom.com/help/en/articles/5652381-conversational-support-report that those clicks are not calculated in the report. However understanding the helpfulness of that content warrants some level of tracking.  How can this be done? I can’t imagine it’s not tracked at all.

I’m also worried if it’s not tracked it may add to the “Unserved, stopped seeking support” number. Does anyone know if that is true?

icon

Best answer by Ebenezer.Laleye 17 April 2024, 17:12

View original

2 replies

E
Userlevel 2
Badge +3

Hi @StuartK ! Ebenezer here from Engineering Support👋.

It seems like you’re right, the clicks on the content showcase app aren't being tracked.

I can bring this up with the R&D team to see if this is something they can implement 

The unserved, stopped seeking support count only take into consideration the searched for articles in the ​Help Center ​or Messenger.

 

Ebenezer - Customer Support Engineer
S

So the number isn’t tracked and isn’t part of the unserved number. Thanks for clarifying.

Reply


Terms & ConditionsCookie settings