Hey @user1357​, 👋 thanks for reaching out! I'm one of the Support Engineers here @ Intercom! 👍

It isn't possible to underline text within the Intercom Inbox at the moment. If you'd like I can include this within a feature request so that we can potentially see something like this within the future? The team are actively working on improving Intercom & especially with the addition of the new Inbox this would be a great time to flag this! 😁

Hi @evan p​ thanks for your response!

I would love it if you could submit this as a feature request on my behalf.

Thanks!

Hi Evan, I'd just like to add my kudos to the original poster as I searched for the same thing. An underline feature would be wicked helpful in some cases. Just wanted to pitch in the hooray for the underline team. :)