Hey @1fit​ 👋🏼

Shauna here from Intercom Support!

I think this is something our support team will need to dig into deeper for you. Could you reach out to us via the messenger or through email at team@intercom.io?

Please provide the URL to your website/name of your app, give some context on how you have installed Intercom twhat method you used?], and the URL to the user profile of this example you've given - this gives the teammate context to dive right in for you 🚀