I have been using snooze as a reminder button. Under what conditions is this snooze removed? I have noticed that if i reply to an already snoozed conversation, the conversation is no longer available in the snoozed section? does this mean that the snooze is no longer valid?
Page 1 / 1
Hey @nobelium! A conversation will be "unsnoozed" if there is a further reply (either from a teammate or a customer) or if the snooze times expires (for example, if you select "Snooze for one day", the conversation will reopen after one day). I hope this helps!
Reply
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.