Why can't I add more attributes to my Intercom?

  • 5 February 2024
  • 3 replies

Whenever I try to add a new attribute, I get a red warning stating, "Items with duplicate labels cannot coexist in the same list." Though I understand the message, I'm certain there are no duplicates. Has anyone else faced this issue and can offer advice? Thanks!



Best answer by Jacob Cox 10 February 2024, 23:09

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3 replies

Userlevel 1
Badge +2

Hi Yuval,

This looks like something out of place. Can you please reach out to our support to investigate this issue?

Mat from Support Engineering Team

Userlevel 4
Badge +5

Hi @Yuval Biton !

I see that you chatted with my one of our Support teammates about this and they got you squared away. The issue was that you had multiple items with the same name in your list. Glad to see you were able to get help with that!

Thank you! You guys have the best service and attitude 🙏🏽