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I have browser notifications turned on for Intercom, but I don't hear the notification sound/noise. What's going on?

If you're using Chrome as your browser, it's likely that you need to allow sounds in your Chrome settings.

 

Here's our guide on how to set this up!

This did not work for me.  I’m using:

Apple M2 - Ventura 13.3.1

Chrome 113.0.5672.126 (Official Build) (arm64)

Safari 16.4

Firefox 113.0.2

 

I can however receive sound notification for chats that are assigned to me.  It’s only the initial notification for unassigned chats that others on my team can hear, but not myself.

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