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Why can't I see Tickets in my workspace after the launch?

  • October 14, 2022
  • 1 reply
  • 12 views

Oseas
Employee
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My workspace is not updating with the new feature, Tickets.

Best answer by Oseas

Only workspaces that are fully migrated (not hybrid migrated) to the New Inbox will automatically have access to Tickets. Workspaces that still have access to the old Inbox will not have access to it until fully migrated. You can request to migrate by contacting us through the Messenger 👌

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1 reply

Oseas
Employee
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  • Author
  • Employee
  • 103 replies
  • Answer
  • October 14, 2022

Only workspaces that are fully migrated (not hybrid migrated) to the New Inbox will automatically have access to Tickets. Workspaces that still have access to the old Inbox will not have access to it until fully migrated. You can request to migrate by contacting us through the Messenger 👌


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