Turning off the silly names: Hi guys is there anyway to turn OFF the silly random names Intercom assigns to unknown users? I just have bad visions of our staff calling a customer "Mr Suitcase" etc etc.....by mistake.
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Why does Intercom randomly generate names for anonymous leads?
Best answer by Eric Fitz
Hey @matt a11, while there's no way to turn off the randomly generated names of (Colour) (Object) for anonymous leads, I can give you a few tips on how to qualify your visitors so that these random names get replaced by actual information!
The best tip I can offer is to set up a task bot to qualify your visitors when they message you - this guide will show you how.
Alternatively, you can force your visitors to submit their email address before they can message you. That way, their email address will then show instead of the randomly generated name.
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