Hi, if the chat was auto closed by the system, will it trigger a survey?
Page 1 / 1
Hey @user619, if a conversation is auto-closed and matches all of the other criteria for a conversation rating (at least one reply from a teammate, over 250 characters in length in total), a rating request will send.
Reply
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.