i.e. If I have one path, with a message that is split into 3 bubbles, can I delay how fast each of the 3 bubbles shows? they display too quickly and customers often miss the info in the first bubble, esp. on mobile.
Best answer by Roy
View original
+1
Thanks for the answer @roy s11 , but does that not refer to when the response is triggered? ie. if a customer has been on the page for 30 sec, then trigger the answer? I am asking if a customer has entered the custom bot flow- and in one of our answers in the flow, we have three bubbles, I want the first bubble to show, wait ten sec. then the next, then wait, then the last- so the customer isn't bombarded with all answers/doesn't miss the top options.
(see sample text in image)
@lamint , Oh... Sorry, Right now I got your question.
As far as I know, it's not possible to delay custom bot messages 
You can suggest this feature in @Product Wishlist group.
However, In this case, suggesting using bot replies to offer additional help:
A
Hi @lamint 👋
This is a really cool idea! 👌 We don't have the option to delay Custom Bot's replies right now, but like Roy said you can suggest this feature in @Product Wishlist group.
Any update on this feature? Last message is from one year ago, I was wondering if anything has been implemented in the meantime…
We need to delay a bit the messages from the chatbot to make the experience smoother and more natural.
Thank you!
Userlevel 3
+1
Actually there is something new, you can add Wait but the minimal time is 1minute :(
It does not accept 0.1 minute, and I was thinking that we can trick it that way :)
Actually there is something new, you can add Wait but the minimal time is 1minute :(It does not accept 0.1 minute, and I was thinking that we can trick it that way :)
Thank you, Milan!
What a shame :(
Reply
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.