I'm setting up a survey to be used as our cancellation flow so that when someone clicks "cancel my plan" in their account the Intercom survey opens. In the intro screen, I first want to make them aware that they have alternatives to cancelling like pausing their plan. I have a link that says "Chat with someone now and I want that to open up the Messenger, ideally with a custom bot that I can set up that knows this is a cancellation request.
Best answer by Racheal
View original