Returning to a previous bot from which you came

Question

Is it possible to return a user to a different re-useable bot (from which they came)?

To give an example: (all re-useable bots)

Bot A → Bot X

Bot B → Bot X

Bot C → Bot X

Someone comes through Bot A and chooses an option which takes them to Bot X. Is it possible to give them an option to return to Bot A? Since other people can arrive at Bot X from Bots B and C, is there a way to tell which bot someone originally came from so if they want to return they can do that?

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Best answer by Racheal 29 March 2023, 03:51

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Racheal · Accepted Answer

Hey @Sebastian CastanedaRacheal from the support engineer team here👋This may be possible with a little bit of work! You’d essentially need to set conversation data attributes in your Bot A, B & C and then set up a few conditionals within Bot X. Here is my Bot A (bear with me on the content, I just tried to make it as clear as possible😆). Before I pass over to Bot X I’m going to update the Bot Conversation Data Attribute to mark where the conversation is coming from:And here is my Bot X. It looksa bit complex but we are just checking for the Conversation Data Attribute value before we pass back to the Bot:To write out what it’s doing in text first path:If Bot contains A pass to Bot A,else if Bot contains B pass to Bot Belse if Bot contains C pass to Bot Celse (this would be your catch all) pass to Bot A

Milan · Answer

I support the solution from @Racheal- it should work, just to emphasize what she said that you should set conversation data, do not accidently set people data. I guess it can be a mistake that can happen while building it. This will allow you to save the data independently for each conversation so they can do it multiple time.