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Fin AI -> Strip Payment link -> Agent. Fin AI is not sending back payment link from stripe

  • 26 October 2024
  • 1 reply
  • 34 views

Objective: Set up Fin AI to transition the conversation to a human agent, but only after the user completes a payment through Stripe.

I've created a custom action for Stripe that connects to Fin, initiating a Stripe payment intent. The payment link is successfully generated and appears in the logs, but Fin doesn’t display the link to the user in the chat.

Question: How can I configure Fin to send this Stripe payment link directly to the user within the chat? Then, check if the payment status is successful and if it is only then transition user to help desk agent?

Best answer by bernice

Hey @Antoon 👋 Great to hear you’re using Fin Actions 🤖🚀 Given the nature of this query and that we’ll likely need some further details here, I’m going to pass this over to the support team to take further action on this issue for you. We’ll be in touch over the Messenger 💬

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1 reply

bernice
Intercom Team
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  • Intercom Team
  • 230 replies
  • Answer
  • November 4, 2024

Hey @Antoon 👋 Great to hear you’re using Fin Actions 🤖🚀 Given the nature of this query and that we’ll likely need some further details here, I’m going to pass this over to the support team to take further action on this issue for you. We’ll be in touch over the Messenger 💬


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