How I can get FIN to include information in its knowledge sources based on articles with Target Audience rules turned on?
The scenario is that we have some articles in our HelpCenter that we want to restrict to certain groups of users. However when check the FIN knowledge base, none of the articles that I have Target Audience rules on appear here. Is there a way to add them to the knowledge base?
+4
See the article here on Manage knowledge audiences and targeting
I need to look at this further as well, to see how profiles play into this too.
If you get stuck let us know more specifics about your target audience so we can help you get things working.
From what I'm seeing here it should be possible to accomplish what you are trying to do.
Hope this helps!
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