Fin asking troubleshooting follow-up questions

Dear Team,

I have a specific question related to Fin troubleshooting capabilities. 

Is there a reliable/recommended way to make Fin ask follow-up questions to user queries? 

For example, there might be a Help Center article for login issues that might involve several sequential steps (some of them are not always relevant), or we might have 2 different versions of a similar product, and the correct answer might depend on the version of it the user is using (let’s say instructions 1 are for a red version, instructions 2 are for a blue version). 

How can we make Fin ask a relevant question (is it option 1 or 2, have you already tried this or that) without providing general answers that might be too wordy? Is there a way to obtain these results directly with Fin and content optimization without complicated workflow setups? 

Thank you!