Is it possible to change FIN Responses?

  • 11 December 2023
  • 2 replies

Hi there!


Is there a way to change the some of the automated responses from FIN? Currently my responses look like this 



I want to change the last two messages. Is that possible?


Best answer by Larissa Alberti 12 December 2023, 17:20

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Userlevel 3
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Hey @Aly Grindall 👋

Larissa here from Intercom Support.

I’m afraid it’s currently not possible to customize how Fin replies to customers. These answers are built into the AI bot experience and cannot be edited at this time,

I’d be glad to flag this as a feature request for you. Hopefully this is something we can see implemented soon. 

Hope you find this information helpful!


Hi @Larissa Alberti! Thank you for the info!