Hello,
we have different pages / platform that provide information about different topics, and i would like to know if it’s possible to provide a preset context to Fin depending on where the user ask the question from ?
It could be done by combining Fin with custom bot, but i don’t see any way to provide to Fin some context … is there a way to do so ?
Thanks
Best answer by Jacob Cox
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+5
Hi
There isn’t a way for the AI Answers Bot to use the URL of the user to determine the best answer to give. Our Help Center does have Audience Targeting though. This allows you to set up certain articles to only be available for certain Users. For example, if you have multiple products and you want subscribers of Product A to have access to articles about Product A, but not Product B, then you can use Audience Targeting to set up your rules around that. The AI Answers Bot will take those Audience Rules into consideration when determining what articles to use to formulate it’s answer.
I’m happy to flag URL context with the team as a Feature Request though!
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