Answered

PDF file is still not getting pulled into AI chatbot- any suggestions?

  • 25 January 2024
  • 2 replies
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R

Hello! Despite going over all the settings as noted in some of the existing FAQs such as: https://www.intercom.com/help/en/articles/8124534-how-to-use-pdf-file-content-with-fin, I still can’t get FIN AI to search through or pull answers from a PDF file I have uploaded. The upload went smoothly and within minutes was deemed good to go by the system (and it’s just a short document.)  Anyone have any idea why this isn’t getting going? FIN does pull from a couple of URL links we provided, just not a PDF.  Thanks in advance.

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Best answer by Larissa Alberti 29 January 2024, 13:25

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Nathan Sudds
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Userlevel 5
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@Richard Benette  Can you post a link to the PDF or send a link via DM?  It might be helpful to see the PDF content to confirm it is accessible to Fin.   One thing that comes to mind is that all PDFs aren’t created equal, if the content happens to be flattened and not showing text in available format it may not be as readable by Fin as other content etc. 

Happy to help investigate, good to hear you got it working with the URLs links you provided though!

Nathan Sudds, Consultant / activelabs.ca
Larissa Alberti
Userlevel 3
Badge +4

Hey @Richard Benette 👋

Larissa here from Intercom Support.

We would need to have a closer look at the PDF and the conversation where you believe Fin should have used content from the PDF to reply to customers.

We will reach out to you directly via our Help Center to troubleshoot this.

In the meantime, have a great day!

Customer Support Specialist

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