We would like to use Fin or Bot to help customers decide which of our products are the most suitable for them. We only need them to answer 3 or 4 questions, ideally in a decision tree. Depending on how customers answer questions, we would recommend the correct device. and link them to the correct page on our website.
Would this be best developed in Fin or Resolution BOT? I’m new to both.
Thanks
Jeremy
Best answer by Racheal
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+5
Hey
When you’re given access to Fin, you'll no longer see Resolution Bot in the navigation. This is because it has evolved into a feature of Fin called Custom Answers. These Custom Answers will need to be created manually, the same way you were creating Resolution Bot answers.It sounds like you are trying to have one answer build off the other, may be more of a branching set up, which would be a good fit for workflows instead. I’ll attach a helpful Article on Workflows here!
Racheal. Thank you for your reply. That makes sense. I have some time put aside to get myself up to speed on the new features in Intercom so will test out the workflow then.
Regards
Jeremy
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