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Quality of Answers


Why is that that the quality of the answers is better - with the same questions- in them demo than in live Fin? I do not get why there is a difference and why the (paid) version available in our account does not answer as good as the demo on the website

Best answer by Jennifer K

Hi@Simon Schier 

Jennifer here from Intercom

You can import 10 sources, and for each source, we crawl maximum 1,000 URLs.

If you have examples of this, I can escalate this to our support team to look into why this isn’t working as you expected it to.

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3 replies

  • Author
  • New Participant
  • 2 replies
  • July 14, 2023

Probably too much crawled content is a problem and the demo just crawls less?


Jennifer K
Intercom Team
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  • Intercom Team
  • 984 replies
  • Answer
  • July 18, 2023

Hi@Simon Schier 

Jennifer here from Intercom

You can import 10 sources, and for each source, we crawl maximum 1,000 URLs.

If you have examples of this, I can escalate this to our support team to look into why this isn’t working as you expected it to.


  • Author
  • New Participant
  • 2 replies
  • July 26, 2023

For e

For Example - the answer is in english, and there is also english content available and on nearly each page is an information that office club has 13 locations (e.g https://www.officeclub.com/en/locations ) - they are also crawled.

Also i dont get exactly why if i ask in english, the bot answers in german? Something is probably mixed up


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