Answered

Why can I no longer see my teammates who are viewing the conversation?

  • 17 April 2023
  • 2 replies
  • 210 views
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Userlevel 1

When using Intercom, I have often seen the icons of my teammates who are viewing the live chat conversation with a customer. However, this has since disappeared and I am not sure why. 

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Best answer by Oseas 21 April 2023, 15:00

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Oseas

Hey @Emily! Oséas here from the Support Engineering team 🕵️

 

This likely because we have recently introduced an option where you can disable this behaviour, so someone in your workspace might have disabled it. You can check this by going to Settings>Inbox Settings>Teammate presence 👇

I hope that helps!

Oséas Filho, Customer Support Engineer @ Intercom
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Hi Oseas,

I’ve enabled this setting for our account but it doesn’t seem to work. Any advices would be appreciated. 

Thanks, 

 

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