Hey everyone 👋 - It's time to change the conversation around Support being a cost centre!

Something I feel pretty strongly about (having come from a support management background) is communicating the value of your support team to the rest of the business. It’s so easy and tempting for your entire support org to be viewed as a cost instead of recognising the value they bring to your business. And as a support manager, it can be hard to quantify this value too.

Starting today, we’re rolling out a series of 4 courses in Intercom Academy designed to help you:

• Identify the shared goals and metrics that a great support experience can influence, so you can tackle them with your business partners.
• Explore support trends that will help you improve your customer experience and retention while boosting your team’s efficiency (and morale).
• Bridge that gap between what your customers want and what your team can deliver.

You’ll cover it all in under 30 minutes of video and text lessons, which you can take all at once, or complete at your own pace. Stay tuned for our follow-on courses which dive deeper into each layer of the framework.

Sign up to Academy using your Intercom account, or sign in as a guest - and get started today 🙌

Thanks - Phil

PS. We'd love to know what you think of the course too, so drop us a message on Academy via the Messenger