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Fin over Email Webinars Now Live
Expand Fin to email is now live on Fin Academy!
Earn badges on Fin Academy! 🎓
NEW- Join Procedures Meetup Office Hours
Mastering Fin Procedures Course

Mastering Fin Procedures Course

Ready to take Fin further? This new Academy course (~25 mins) shows you how to use Procedures to handle more complex, multi-step customer queries using real data from your systems. You’ll learn how to:• Understand when and why to use Procedures• Map out your process before building• Set up clean, reliable data connectors• Write clear steps, logic, and conditions• Test everything with simulations before going live This course is for you if Fin is already live and you want it to do more than answer informational queries, things like looking up account information, processing requests, or troubleshooting issues that require multiple steps and real data from your systems. 👉 Get started hereAlready building? You can also jump into specific lessons based on what you need.Lessons:1. How Procedures work→ Use this to explain what Procedures are + when to use them (incl. key building blocks)2. How to map a procedure→ Use this when a customer isn’t clear on their process or jumping straight into the builder3. How to think about data connectors (clean data)→ How to avoid common pitfalls when setting up Data Connectors and clean and transform the4. Best practices for writing a procedure→ Use this when they’re building and need help structuring steps, logic, and branches5. Use simulations to test your procedure→ Use this when they’re close to going live and want to test edge cases properly  

Related products:Fin & AI
Customer Service Transformation Report 2026
Introducing Community Meetup Office Hours

Introducing Community Meetup Office Hours

We’re excited to introduce our weekly Community Meetup Office Hours! This is your chance to connect live with Community Top Experts and peers to unlock the full potential of Fin and elevate your success with Intercom. What Makes It Different These sessions go beyond traditional webinars or product updates. Each meetup is an interactive, solution-driven experience where the community takes center stage.Bring your real challenges and questions — and work through them live with experts and peers who use Intercom and Fin every day.You'll experience practical, hands-on problem-solving in action, with opportunities for live Q&A, deep dives into key topics, product demos, group networking, and real-world insights you can immediately apply. Why Join Expert-led: Get practical, proven strategies from Community Top Experts and Intercom Consultants. Peer-powered: Hear how others are tackling similar challenges and driving success with Fin. Customer-focused: Leave with actionable steps you can put to work right away. Q&A-first: Bring your toughest questions — we’ll tackle them together.                                                 Register Here Event Host: ​@Nathan Sudds - Intercom Community Top Expert. Full profileSpeakers: ​@Milan ​@Conor ​@Julian Murray Additional Intercom Community Experts will also be joining to help you dive deeper and get the most out of every session.  

Related products:Fin & AI
Fin & AI Expert Program Launch – Join Now

Fin & AI Expert Program – Join Now

🚀 Introducing the Fin Expert Program  Calling all Fin Consultants, Service Partners, and passionate Fin users with deep knowledge of Fin and Helpdesk.  If you’re passionate about Fin, innovation, AI and automation, now’s your moment to shine.Share your expertise, grow your network, connect with Fin customers & the Fin team, learn from industry leaders — and be recognised as a Fin Expert. Program Rewards:🏅 Certified Fin Expert    🌟 Featured in Hire an Expert   💸 Exclusive access to the Fin Referral Program ​​​​ 🎁 Exclusive Branded Swag    🎓 Invitations to co-host events and earn the Mentor of the Year Certificate   ⚙️ Free testing account for work ​​​​​​ 🔓 Priority access to betas and product roadmap    🔈 Shape the future of Fin through Fin Voice of Expert Your Fin Expert Journey Progress through each rank to unlock the highest level 💡 Innovator Innovators kickstart their journey in the community. Here’s what you get:​​​​ Access to the Beta Group for early access to product betas Exclusive access to the Fin Referral User Group Featured Innovator badge on your profile to showcase your status​​ Share at least 1 Tip on using Fin To qualify: 100 points, 5 answers, 10 replies  🚀 Super User  Super Users lead discussions and support peers. Here’s what you get:​​​​​ All benefits of the Innovator level Invitation to be featured in the Community Spotlight To qualify: 1000 points, 25 answers, 50 replies  🥇 Expert User  Expert Users are our community's go-to authorities. Perks for this level include:​​​​​​Exclusive branded swag Fin Community Expert Certificate Priority access to betas and product roadmap Invitations to speak at Fin Community Events and beyond Shape the future of Fin through Fin Voice of Expert  To qualify: 3000 points, 50 answers, and 100 repliesShare at least one User Tip in the Tips from Expert Users  🎖️ Top Expert  Top Experts are the pinnacle of our community, unlocking exclusive benefits:​​​​​Certified Fin Expert: Badge and Certification Upon Exam Completion Feature in Hire an Expert Invitations to co-host events and earn the Mentor of the Year Certificate Free Fin testing account for work Distinguished Top Expert rank  To qualify: 6000 points, 100 answers, and 200 repliesSuccessfully pass the Certified Fin Expert exam Note: To enhance user experience, some criteria might be subject to change.Fin may withhold rewards in cases of suspicious activity.  🚀 Ready to get started? Submit your application to express your interest in joining the program. Interested in a 1:1 meeting with the Fin Community Lead? DM ​@Dianah Tripac     Start your journey: Answer product Q&A  to earn answers, engage in community conversations to earn replies and collect points with every contribution.   Track your progress: Fin Community → Profile icon (top right) → My Profile to view your points,answers and replies. 📩 Have questions? Drop them in the comments below.Let’s shape the future of Fin & AI — together!  

A new era of Insights has arrived
The 2025 Customer Service Transformation Report is live! 🚀
Merge Conversations & Tickets Beta is Back!
Off Script Special Now Live
Join the Intercom Expert Program 🏆
New at Intercom
New at Intercom
New at Intercom- June
Try Fin AI Copilot for free today! 🎁
Intercom Academy has launched new Fin courses!
Ticket custom states are now in open beta! 🥳
🎬 Don’t miss the sequel—Built For You 2 premieres June 27th!
New at Intercom- May
Announcing Fin AI Copilot - Join the waitlist
Merge conversations & tickets- Beta available 🤩
New at Intercom