AI-powered Inbox features are in open beta for all customers.
With a single click in the Inbox, AI-Assist features can summarize long conversations, rephrase responses (including making them friendlier), expand bullet points into full responses – and generate help article content
Note: You’ll need access to general and security settings to opt-in.
Fin is already in production. Powered by Open AI’s GPT-4 and Intercom’s proprietary machine learning technology – Fin can:
Accurately and immediately answer your customers’ questions, helping you reduce support volume and resolution times.
Understand complex queries, ask clarifying questions and hold complete conversations in plain English (and more languages soon!).
Seamlessly pass more complex questions directly to your human support team.
A bot you can trust, it provides answers based on your help center content only, and links to the source materials it uses. The best part? It requires zero setup – just point it at your help center and turn it on.
We’ll be recruiting beta customers soon. Join the waitlist here