AI-powered Inbox features are in open beta for all customers.
With a single click in the Inbox, AI-Assist features can summarize long conversations, rephrase responses (including making them friendlier), expand bullet points into full responses – and generate help article content
Try them out for yourself – join the beta here
Note: You’ll need access to general and security settings to opt-in.
Also, say hi to Fin: our breakthrough AI bot 
Fin is already in production. Powered by Open AI’s GPT-4 and Intercom’s proprietary machine learning technology – Fin can:
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Accurately and immediately answer your customers’ questions, helping you reduce support volume and resolution times.
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Understand complex queries, ask clarifying questions and hold complete conversations in plain English (and more languages soon!).
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Seamlessly pass more complex questions directly to your human support team.
A bot you can trust, it provides answers based on your help center content only, and links to the source materials it uses. The best part? It requires zero setup – just point it at your help center and turn it on.
We’ll be recruiting beta customers soon. Join the waitlist here