You might have noticed changes in your Intercom Inbox as we’ve shipped lots of updates recently. We’ve refreshed our content on Intercom Academy to reflect this so you have all the knowledge you need to be a modern support expert.
Introducing Provide a great customer support experience with Intercom, a three-part course that looks at:
- An overall introduction to Intercom
- An overview of the Inbox
- A deeper look at responding to conversations
You can choose to take some or all three courses (this will take 60 minutes) by clicking ‘Get Started’ on Academy here.
If you’re comfortable with the Intercom platform already, course three might be most helpful to you as we look at the new Inbox layout and shortcuts.
If you complete the course, we’d love to know what you think! Feel free to start a new conversation with us on Academy.
Know someone who would benefit from this course? They can get started by signing in here.