After collect Surveys and update Company Details?

  • 31 August 2023
  • 1 reply

If I use Intercom's Survey and find out the aggregated results for customer A,
Is it possible to have the results as data in A's account information(visible details)?

For example, how often do you log in each month? to the question,
If the answer is 5 times, I would like to know if it is possible to record the data as Store A's Login Count 5.

t: 5.


Best answer by Eden 6 September 2023, 22:57

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Userlevel 3

Hi @上野 千晴  👋 Eden from the support engineer team here.


I see that a support teammate responded to your question with in a conversation! I’ll reiterate what they sent below: 


Yes, it is possible to have the results of an Intercom survey stored as data in a customer's account information. You can store survey responses as user attributes, which allows you to use the data for various purposes such as targeting messages, building rules, filtering reports, and creating automated workflows. To achieve this, you'll need to design your survey and save the collected data to user attributes. Once the data is stored, you can use it in various ways to enhance your customer experience and drive business growth. You can read more about how to save Survey responses here