Capture User Feedback and Submit Bugs

  • 15 May 2023
  • 1 reply

Userlevel 1

I’m looking for a solution that allows my web app visitors to 1) submit feedback at any time and 2) submit bugs they encounter. I’d like there to be a button on my web app or simply click the Intercom message app and have a place within the Messenger that allows this. I would need to know the section of the app they are in.

I’m not able to find a solution to this on the Intercom website or demos. Does this exist?


Best answer by Jacob Cox 21 May 2023, 16:46

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1 reply

Userlevel 4
Badge +5

Hi @Steve Ervin !

You can add a button on your web-based app (though not on a native mobile app) that triggers a Custom Bot when clicked. This will pop open the Intercom Messenger with that Custom Bot displayed. Then you can have paths in that Bot for Feedback Submissions and Bug Notifications.


You can read up on Bots that are triggered when a customer clicks on a website element in this Help Center article.