Answered

CSAT rating for ticket

  • 17 May 2023
  • 2 replies
  • 220 views
U

Hi everyone, 

I’d like to send a CSAT rating when a ticket (not a conversation is closed) is there any way to set this up?

I tried something with the custom bot but unfortunately it doesn’t work because I guess of this rule “ The conversation includes at least one message from both the customer and a teammate" and in ticket there is currently no interaction (messages). 
Or maybe I’m wrong and conversation rating can only be triggered for conversation and not ticket? 
I’d appreciate your help!
Thank you

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Best answer by Racheal 23 May 2023, 03:57

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Racheal
Userlevel 4
Badge +5

Hey @User1349 Racheal from the support engineer team here👋 

 

You can do this using the Teammate changes the state of a conversation trigger you’ll just want to check for a Ticket Type in order to prevent it from triggering on conversations:

You can read more about this trigger here! 

U

Thanks Rachel, I’ll try this 👍

 

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