I saw a question similar to this but for mobile. I am working on in-platform web surveys when a user clicks on something or triggers an event. However, I am not sure if it’s my configuration or access type, but I am unable to see an option to set it up that it happens when a user triggers an in-platform event.
Also, I could be going about this set up wrong. Would something like this be in proactive support or set up as a workflow?
Hi Stephanie,
First off, you’ll need to send an event to the intercom using our API to use it as a trigger.
You can refer to this guide on how to send events to Intercom.
And this article will help you set up event-based messaging.
Please let me know if that was the answer you were looking for 
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