We have an NPS survey running and started receiving an uptick in our customers logging issues that the Intercom bubble blocking buttons in our app. We have the Intercom chat set up behind a small ? icon in the upper right of our app vs. the chat bubble. However, we discovered that with the new NPS survey, if someone dismisses the survey then the blue chat bubble appears in the bottom right and there's no way to get rid of it.
Does anyone have any suggestions?
Hey @liz h , Magnus from Intercom Support Engineering here! 👋
I tried reproducing this issue on my end, but was not able to.
Is this happening inside an app that is using the Intercom SDK? If so, are you using the latest version it?
We added support for Surveys in version 12.0.0 of the Intercom SDK, so make sure you have at least version 12 installed in your app!
If you upgrade your SDK and still encounter this issue, please let me know here.
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