Skip to main content
Question

I activated a survey in intercom and when I set the rules, it was supposed to send to around 300 users based on the rules I set. However, when I checked on the reports, it's showing as "0" sent, am I missing something? The survey has been live for 5

  • January 18, 2023
  • 1 reply
  • 58 views

I activated a survey in intercom and when I set the rules, it was supposed to send to around 300 users based on the rules I set. However, when I checked on the reports, it's showing as "0" sent, am I missing something? The survey has been live for 5 days.
Did this topic help you find an answer to your question?

1 reply

Shauna
Intercom Team
Forum|alt.badge.img+4
  • Intercom Team
  • 159 replies
  • January 20, 2023

Hey @user2421​  👋🏼

 

Shauna here from Intercom Support!

 

This may be something that one of our agents would be best investigating - could you pop us a message in the messenger & we can help you with this?

 

Make sure to provide the URL to the survey and the URL to some example User Profiles who should've received this survey 🙏🏼 Someone will dig into this for you deeper then!


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings