Question

I activated a survey in intercom and when I set the rules, it was supposed to send to around 300 users based on the rules I set. However, when I checked on the reports, it's showing as "0" sent, am I missing something? The survey has been live for 5

  • 18 January 2023
  • 1 reply
  • 31 views

I activated a survey in intercom and when I set the rules, it was supposed to send to around 300 users based on the rules I set. However, when I checked on the reports, it's showing as "0" sent, am I missing something? The survey has been live for 5 days.

1 reply

Userlevel 3
Badge +4

Hey @user2421​  👋🏼

 

Shauna here from Intercom Support!

 

This may be something that one of our agents would be best investigating - could you pop us a message in the messenger & we can help you with this?

 

Make sure to provide the URL to the survey and the URL to some example User Profiles who should've received this survey 🙏🏼 Someone will dig into this for you deeper then!

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