Hi, I want to create a survey to get an idea if a new feature is working as expected. How can I create a survey with “How did our xxxx do?” thumbs up and down, with an optional free text field after selecting?
Answered
Thumbs up and down for survey option?
Best answer by Shauna
Hey
You currently can’t use 👍🏼 or 👎🏼 as a Survey question type; but what you could use is the ‘Emoji Scale’ & set it to 3 and it will show this ⬇️
![](https://uploads-eu-west-1.insided.com/intercom-en/attachment/7b366535-08a3-40e1-83a6-c16552e6b6d6.png)
Your customers could choose between the 3 faces, you could then add a follow up question with the survey question type ‘short text entry’ to capture any feedback!
Check out this article here for more - https://www.intercom.com/help/en/articles/5973834-intercom-s-survey-types#h_0b630754e2
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