Answered

Using Templates in SMS and Surveys

  • 28 April 2023
  • 1 reply
  • 10 views

I’d like to be able to upload templates to Intercom that can be used for SMS and Surveys. Is this possible, if so where would I do that?

If this isn’t possible, can it be added as a future request?

icon

Best answer by Racheal 2 May 2023, 03:41

View original

1 reply

Userlevel 4
Badge

Hey @ComplianceHero Racheal from the support engineer team here👋 

 

This isn’t quite possible, and I’d love to flag it as a feature request! In the meantime, we typically see customers create their own blank “template” for outbound messages which can then be duplicated whenever you want to use the template!

Reply