I was looking through the workflow builder and I am not seeing a way to assign a ticket attribute in there. Basically what I would like to do is assign conversation to specific team and then convert that into a ticket and then set a ticket attribute value for that ticket. I am not seeing a way to do it in the builder but wanted to check here if there was any tips or tricks other people have used.
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To my knowledge, it is not possible to set ticket attributes via a workflow. I’d also love this, and might be worth finding this same request, or adding one in the Product Wishlist area! There’s this existing idea there with 10 upvotes:
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