Hello ​@Arevik Dumikian 

Unfortunately, that’s not possible, there’s no workaround within Intercom. 

However, there’s a solution if you want to do some coding yourself, and use Intercom API / webhooks. You can set some outside-of-intercom logic that will monitor the conversations you get (via webhooks - check this https://developers.intercom.com/docs/references/webhooks/webhook-models specifically conversation.user.created and based on the sender and channel you can then trigger some email script that will send the content of the message as an email to that outside person. In return you might want to tag this conversation so that you can easily find it. 

Hope that helps… 

Thank you. I will look into it. Can’t believe such a powerful tool doesn’t have this option but ok.

Unfortunately Intercom doesn’t directly support forwarding emails from specific senders to an external email address

​@Arevik Dumikian I’ve managed to achieve this by using custom actions inside a workflow where when an email or messages comes from a specific person, send a specific email out of intercom to a specific address each time with some variables in the message if needed. 

How can basic chat forward inquiry to specific role, such as sales, part orders, or maintenance service, this would be a build with no AI included.  Does the basic package allow for routing rules in the decision tree?  Could a booker meeting link like Calendly be added to help the chat bot expedite a meeting, or parts or maintenance visit? 

Thank you! I will look into it.