I’m working on creating a Workflow that involves customers selecting a product and, where applicable, the version of that product. Based on their selection, I want the Workflow to query a specific knowledge source tied to that product and version. For context:

• Product Example:

  • Product X has two versions: Version A and Version B.
  • I’ve created separate knowledge sources for each version.
  • I need the Workflow to dynamically use the relevant knowledge source based on the selected version.

• Current Progress:

  • I’ve set up a Workflow with branches to capture product and version selections.
  • I want the selected version passed as a variable to direct the Workflow to the correct knowledge source.
  • Other products that don’t have versions will be treated separately, but I’m focusing on versioned products first.

• Challenges:

  • I’m unclear on how to dynamically pass the selected version through a Workflow path and use it to query the correct knowledge source.
  • I’ve explored setting attributes and conversation data but would appreciate detailed guidance.