Hi, I’m trying to set up a workflow for a custom auto reply (I was using the instructions here
) but it is not working.
Context: I want to set an automated reply + close a specific ticket type for users who are mixing up our company with another company based on specific keywords that will trigger the workflow. I set a workflow using those instructions above, but it isn’t actually working.
I don’t want to interfere with other rules/workflows around what to do with new inbound convos.
How can I set this up?