Hello,I'm trying to setup inbox app to add canvas content with inbound email details for replies from 3rd party service (we need from name / reply to address as it's always forwarded from the same email and appear as conversation under same contact) It's visible via "raw email" in web UI(in this case forwarded@email.com is always the same and we need to get Alex and alex@email.com) But looks like API has no access to those fields (it only shows subject/body and author email, which is always the same) Is there a way to access those fields via API?Thanks

Sorry @alex u, Now I see your point.It's not possible to get raw e-mail via API :/ If your system will put customer e-mail in CC, you can get details via API. Can you tell me, who is this one other there? Is it a customer? (If yes, you can get e-mail via API).BTW: Why not just forward e-mails to Intercom? or create conversation via API? (This hole system is not correct here).

The email-to field is not available at all. Neither in API, nor in UI, nor in automation workflows.This field would be very helpful.Thank you,

Access raw inbound email fields (from name / reply to address) via API

Access raw inbound email fields (from name / reply to address) via API | Community

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