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Hello. My goal is to use the Intercom API in order to fetch conversations (of my project).

I've created a new app on my personal workspace; generated a new token and tried to use this token to access the conversations;

I used this API ;

> https://api.intercom.io/conversations/p>

 

I get back this response -

{

"type": "error.list",

"request_id": "000229afga31flof5mqg",

"errors":

{

"code": "api_plan_restricted",

"message": "Active subscription needed."

}

]

}

Looking at this page - https://developers.intercom.com/intercom-api-reference/v2.0/reference/error-codes/p>

I seems like this issue mapped to `The API is not available on this App's Plan`

 

I don't understand what it means;

  • which subscription are we talking about? how can I fix it.
  • why is this API not available on my new App?

Hi @yaniv​ 

 

Are you using intercom on a free plan? or do you have any running subscriptions to a plan?

Yeah, we're on the free plan.

But all the current subscriptions are disabled right now; I don't understand why it'd affect the APIs response though (for analyzing old data)

Okay, I see!

 

As far as I know, the api won't work for you on the free plan.

 

The best way here to contact Intercom support to clarify this, because it would depend on your specific subscriptions. Hope it helps!

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