Hey everyone!
We’re exploring a few Intercom apps for video/screen recording to make it easier for customers to share specific issues their having in our product via the help desk. We’re look at the three listed below. Any on the list that you use and love? Any you’ve tried and decided not to use?
Hi Lauren, It’s Mat from the Support Engineering Team 
My favourite app for screen recording is https://jam.dev/ because it records not only what is happening on the screen but also all errors in the console and network (not to mention, it’s free).
We also use https://droplr.com/ for screenshots and https://www.loom.com/.
I hope I helped you decide what to use for your support.
Thanks so much! Does Jam have an Intercom integration? I’m not seeing it listed on their site!
Unfortunately, not yet.
Hi Lauren, It’s Mat from the Support Engineering Team
My favourite app for screen recording is https://jam.dev/ because it records not only what is happening on the screen but also all errors in the console and network (not to mention, it’s free).
We also use https://droplr.com/ for screenshots and https://www.loom.com/.
I hope I helped you decide what to use for your support.
I’d love to be able to use Jam.dev inside Intercom. This tool is very handy for troubleshooting in support
Hey all! It's Ivanha from Jam! Super excited to share we just launched Jam for Intercom.
Now support agents can request screen recordings w/ dev logs right in the Intercom chat, and your customers don't have to install anything!
Check it out here: https://www.intercom.com/app-store/?app_package_code=jam-recorder
Would love to know what you think!
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