Article reactions on external websites

  • 25 May 2023
  • 2 replies


I’m currently showing Intercom articles on my website through the API to have more control on the styling and user experience and I would like to add or integrate the reactions feature to have feedback on the articles.

I visited the documentation but I don’t see any reference to the reactions. Is it possible to have them on external websites?



Best answer by Racheal 31 May 2023, 23:08

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Userlevel 4
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Hey @Ruben Valseca Racheal from the support engineer team here👋 


It is not possible to update an Article rating via the API, or add the feedback feature on external sites but I would love to pass this along as a feature request for the product team!

thanks! it would be really nice together with the view analytics👌