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Answered

Article reactions on external websites


Hi

I’m currently showing Intercom articles on my website through the API to have more control on the styling and user experience and I would like to add or integrate the reactions feature to have feedback on the articles.

I visited the documentation but I don’t see any reference to the reactions. Is it possible to have them on external websites?

Thanks!

Best answer by Racheal

Hey @Ruben Valseca Racheal from the support engineer team here👋 

 

It is not possible to update an Article rating via the API, or add the feedback feature on external sites but I would love to pass this along as a feature request for the product team!

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Racheal
Intercom Team
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  • Customer Support Engineer
  • 512 replies
  • Answer
  • May 31, 2023

Hey @Ruben Valseca Racheal from the support engineer team here👋 

 

It is not possible to update an Article rating via the API, or add the feedback feature on external sites but I would love to pass this along as a feature request for the product team!


  • Author
  • New Participant
  • 1 reply
  • May 31, 2023

thanks! it would be really nice together with the view analytics👌


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