[Bug] Intercom breaks on SPA while navigating back & forth via browser navigation buttons | Community
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[Bug] Intercom breaks on SPA while navigating back & forth via browser navigation buttons

  • May 2, 2022
  • 3 replies
  • 100 views
C

To reproduce this bug I used this repository project https://github.com/intercom/example-single-page-app-install which contains bare minimum - react router & intercom. Follow the instructions to set it up in repository description.

 

Steps to reproduce:

  1. Open the project on new tab/page (without any navigation history)
  2. Click on About and then on Home links
  3. Open up the intercom and wait till it loads it's contents
  4. Go back in navigation history 2 times
  5. Go forth in navigation history 2 times
  6. Intercom breaks / becomes unresponsive and transparent

 

image 

There may be more ways of reproducing this bug, but this is the most consistent that I found.

Best answer by Aparna

Hey @christian r​ !

 

Could you please share the console errors that you see when this issue happens?

3 replies

A
Employee
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  • AparnaEmployee
  • Employee
  • 328 replies
  • Answer
  • May 5, 2022

Hey @christian r​ !

 

Could you please share the console errors that you see when this issue happens?

C
  • Christian R
  • Author
  • New Participant
  • 1 reply
  • May 9, 2022

Hey! I'm no longer able to reproduce this bug, seems like it got fixed 👍

Diana Tripac
Intercom Team
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  • Diana TripacIntercom Team
  • Leading the Community @ Intercom
  • 167 replies
  • May 23, 2022

Hi @christian r​ , great to hear that's fixed now! 👍 Could you please share what the problem was and how did you fix it so that other users with the same problem can get some great insights on that ?

Diana Tripac | Senior Community Program Manager


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