I already integrated Intercom with WAB via Octopods. But now, I want those conversations to be handled by a Bot or at least to have some options and 'filter' them out before transfering them to a real agent. Do you have any documentation on IBM Watson?

@tania, As far as I know, it's possible to assign What's app conversations to the Watson bot.All you need to do is assign Ocodopods conversation to Watson Agent in the assignment rule.More information can be found here:https://cloud.ibm.com/docs/assistant?topic=assistant-deploy-intercom/p>Let me know if you need any assistance to make this set-up, will be more than happy to help.

Hello @tania, If I get your question correctly, you want to transfer the What's app business conversation integrated by Octopods to the Watson bot.Am I correct?

Can I use a bot to handle my WhatsApp Business conversations in Intercom?

Can I use a bot to handle my WhatsApp Business conversations in Intercom? | Community

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