Events - Does Intercom automatically save user log data by default?

Question

We register user events in Intercom. However, we would like to have some additional user data:IP	operating system	browser	geolocationDoes Intercom already capture this data? If so, can we extract a report with this retroactive information?

Racheal · Accepted Answer

Hey @Amanda FariasRacheal from the support engineer team here👋We don't have a built-in feature to grab a user's IP address. Per ourPrivacy policyand ourLaw Enforcement Request Guidelineswe are not able to provide any sensitive information from our database without a subpoena. To access this information, you would need to provide a subpoena, which can be sent tolegal@intercom.com. Wedotrack OS, browser, and geolocation. You can see the full list of data we track here!In terms of reporting, are you looking to trackthe number of users with specific values of these attributes? Our reports are pretty geared towards conversations, but you can Segment your contacts and export that way. For example:

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