How can a customer be notified once a chat is initiated? | Community
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We have a customer that would like to get email notifications whenever a user from his company started a chat. How can we achieve that in an automatic way?

Hello @bat-el​ ,

 

If I Get your case correctly, once some specific users send you a message in Intercom, You should notify the manager about this? 

Is it correct? 

 

Does the manager get a full conversation or just an e-mail about a new conversation?

 

Yes @roy s11​ , I would like to inform my customer that one of his users opened a support chat.

@bat-el​ , Custom development via Webhooks are the best way to do this. 

You can set-up webhook "conversation.user.created". 

 

More information:

https://developers.intercom.com/building-apps/docs/webhooks

https://developers.intercom.com/building-apps/docs/webhook-model

 

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