We have a customer that would like to get email notifications whenever a user from his company started a chat. How can we achieve that in an automatic way?
Answered
How can a customer be notified once a chat is initiated?
Best answer by Roy
@bat-el , Custom development via Webhooks are the best way to do this.
You can set-up webhook "conversation.user.created".
More information:
https://developers.intercom.com/building-apps/docs/webhooks
https://developers.intercom.com/building-apps/docs/webhook-model
+5Hello @bat-el ,
If I Get your case correctly, once some specific users send you a message in Intercom, You should notify the manager about this?
Is it correct?
Does the manager get a full conversation or just an e-mail about a new conversation?
+5@bat-el , Custom development via Webhooks are the best way to do this.
You can set-up webhook "conversation.user.created".
More information:
https://developers.intercom.com/building-apps/docs/webhooks
https://developers.intercom.com/building-apps/docs/webhook-model
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.