We have a customer that would like to get email notifications whenever a user from his company started a chat. How can we achieve that in an automatic way?
Answered
How can a customer be notified once a chat is initiated?
Best answer by Roy
@bat-el , Custom development via Webhooks are the best way to do this.
You can set-up webhook "conversation.user.created".
More information:
https://developers.intercom.com/building-apps/docs/webhooks
https://developers.intercom.com/building-apps/docs/webhook-model
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