How can a customer be notified once a chat is initiated?

Question

We have a customer that would like to get email notifications whenever a user from his company started a chat. How can we achieve that in an automatic way?

Roy · Accepted Answer

@bat-el​, Custom development via Webhooks are the best way to do this.You can set-up webhook "conversation.user.created".More information:https://developers.intercom.com/building-apps/docs/webhookshttps://developers.intercom.com/building-apps/docs/webhook-model

Roy · Answer

Hello @bat-el​,If I Get your case correctly, once some specific users send you a message in Intercom, You should notify the manager about this?Is it correct?Does the manager get a full conversation or just an e-mail about a new conversation?

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded