We have a customer that would like to get email notifications whenever a user from his company started a chat. How can we achieve that in an automatic way?
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Hello @bat-el ,
If I Get your case correctly, once some specific users send you a message in Intercom, You should notify the manager about this?
Is it correct?
Does the manager get a full conversation or just an e-mail about a new conversation?
Yes @roy s11 , I would like to inform my customer that one of his users opened a support chat.
@bat-el , Custom development via Webhooks are the best way to do this.
You can set-up webhook "conversation.user.created".
More information:
https://developers.intercom.com/building-apps/docs/webhooks
https://developers.intercom.com/building-apps/docs/webhook-model
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