Hi - I am writing a custom Bot that needs to gather up conversation attributes that have been set via a custom bot, and send them to our system to trigger an alert.
It seems that the conversation_parts where these conversation attributes are being set are coming back in a "comment" conversation part without any body, and without any other structured data.
Is there some additional API or trick I need to use to retrieve these conversation attributes? I am assuming it is possible, right? Help!
When i checked with the team convo attributes were not yet usable via API as I was exploring similar options.
@eric f11 can you confirm that?
@craig @satish you can use the unstable version of our API to access conversation attributes: https://developers.intercom.com/intercom-api-reference/v0/reference#introduction./p>
We're effectively beta testing these through the unstable version with a view to shipping them later this year!
@eric f11 , I am looking for the same option, but could get the attributes values on the conversation. Have you got a solution to get the attribute values of a conversation?
Hello @anoop ,
Yes, it's possible to get the value of the data attributes based on the conversation.
You should use Retrieve a conversation call:
https://api.intercom.io/conversations/ConversationID/p>
====================
"custom_attributes": {
"Type": "Issue",
"Priorty": "Low",
"Feature": "Billing & Payments"
},
====================
Hello @Roy and @eric f11 (Intercom Employee)
I understand that using conversation ID I can get the required attributes, but my problem here is I need to get the attributes or conversation ID at the very beginning of every conversation. Could you tell me which API should I use?
I tried with the data attributes API model and its not returning any values. Any suggestions, please.
Thanks,
Anoop
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