Hi - I am writing a custom Bot that needs to gather up conversation attributes that have been set via a custom bot, and send them to our system to trigger an alert. It seems that the conversation_parts where these conversation attributes are being set are coming back in a "comment" conversation part without any body, and without any other structured data. Is there some additional API or trick I need to use to retrieve these conversation attributes? I am assuming it is possible, right? Help!

Hello @anoop, Yes, it's possible to get the value of the data attributes based on the conversation.You should use Retrieve a conversation call:https://api.intercom.io/conversations/ConversationID/p>===================="custom_attributes": {"Type": "Issue","Priorty": "Low","Feature": "Billing & Payments"},====================

When i checked with the team convo attributes were not yet usable via API as I was exploring similar options. @eric f11can you confirm that?

How do I retrieve conversation attributes via the conversation API?

How do I retrieve conversation attributes via the conversation API? | Community

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