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Hi,

 

I have the simplest of questions. I have an extremely simple set of outbound conversations that go identify product-> capture product specific data -> end conversation -> generate lead for callback

 

when I have enough for a lead for that specific product, I want to take everything captured and fire it off to a webhook. I cannot for the life of me figure out how this happens in intercom, all of the help articles talk endlessly about webhooks and there are screenshots of a place you can stick your https webhook url but absolutly no description of how to get to that screen, and how to trigger a payload send when you close an outbound conversation.

 

I would also love to just preview what the payload looks like so I can get started on integration work into our CRM - it seems like you cannot do this without sending to a webhook? which as described above I cannot figure out how to do.

 

I am waiting on an intercom architect to have a free meeting slot to walk me through this, but thought I would ask here first. it seems like my question is so easy I'm just missing the obvious.

Hey @lloyd​ , Magnus from Intercom's Support here! 👋

 

There are two ways you can subscribe to Webhooks in Intercom.

 

  1. Through the Intercom Developer Hub. This is where you can subscribe to Webhooks that Intercom creates for you. To do this, you first need to create an App. You can do this from our Getting Started page, or by clicking here. Once you have an App set up, you can follow the steps in our documentation to set up the Webhooks you'd like, here 👈
  2. You can also send custom Webhooks through a Series. These are the Webhooks that you can define yourself, so that you can customize what data is sent to your Webhook endpoint. We describe how to set this up in our Help Center article here, where we show how to create, customize and test your webhook!

 

You can't preview the payload of your custom Webhook, but you can send test Webhooks to your endpoint an inspect the body there. webhook-test 

There are several great services for testing and viewing your Webhooks. We recommend RequestBin in our Help Center article, I personally really like PipeDream. Both of these services will let you generate a URL that you can send your test Webhooks to, and then you can inspect what they look like while testing.

 

Hope this helps!

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