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How to stop user tracking?

  • October 3, 2023
  • 3 replies
  • 180 views
Z

Hi, is there is a way to stop user tracking while using intercom with a react web application?

Best answer by Jacob Cox

Hi @zahra_mumtaz !

Your Users are tracked (or not tracked) based on the information that is sent over in your Intercom snippet. If you don’t want Intercom to track any User data you should install our JavaScript installation snippet for logged out Visitors. That doesn’t require you to pass any information about your Users over to us. They will all be seen as anonymous Visitors or Leads. You can read up on how to install the Visitor snippet here.

    3 replies

    Larissa Alberti
    Intercom Team
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    • Larissa AlbertiIntercom Team
    • Intercom Team
    • 102 replies
    • October 4, 2023

    Hey @zahra_mumtaz 👋

    Larissa here from Intercom Support.

    Could you please clarify if there is a specific data you wanted to stop tracking or are you referring to all data?

     

    Customer Support Specialist
    Diana Tripac
    Intercom Team
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    • Diana TripacIntercom Team
    • Leading the Community @ Intercom
    • 167 replies
    • November 8, 2023

    Hi @zahra_mumtaz do you still need help on that? If you could please provide more details that would be helpful👍 Thanks so much!

    Diana Tripac | Senior Community Program Manager
    Jacob Cox
    Intercom Team
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    • Jacob CoxIntercom Team
    • Sr. Technical Support Engineer
    • 441 replies
    • Answer
    • November 11, 2023

    Hi @zahra_mumtaz !

    Your Users are tracked (or not tracked) based on the information that is sent over in your Intercom snippet. If you don’t want Intercom to track any User data you should install our JavaScript installation snippet for logged out Visitors. That doesn’t require you to pass any information about your Users over to us. They will all be seen as anonymous Visitors or Leads. You can read up on how to install the Visitor snippet here.

    Jacob | Sr. Technical Support Engineer at Intercom


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