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Hubspot Custom Action Line Break Formatting For conversation.Transcript

  • October 17, 2023
  • 2 replies
  • 162 views

I have a custom action for creating hubspot tickets and today the formatting for `conversation.Transcript` has changed in the way it encodes line breaks. It used to format neatly into lines in Hubspot but now shows the `\n` character instead

Example:

Started on October 17, 2023 at 02:37 PM America/New_York time EDT (GMT-0400)\n\n---\n\n02:37 PM | [Redacted]: Click here for help\n\n02:37 PM | Frank: We are here to help you! šŸ‘Š\n\n02:37 PM | Frank: Did you know that the quickest way to get an answer to your question is reviewing our FAQ?\n\n02:37 PM | 


The line breaks from Intercom are now escaped into `\\\\n` in the property compared to yesterday where they were only encoded as `\\n` and displayed correctly. The first instance I see of this change in these logs is at 10/17/2023 ~3:30am EST.

Best answer by Jacob Cox

Hi again @Bill P.Ā !

It looks like the team hasĀ released a fix that should address theĀ conversation.transcriptĀ formatting issue!

Ā 

Let me know if you are still seeing any problems with this, thanks!

2 replies

Jacob Cox
Intercom Team
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  • Sr. Technical Support Engineer
  • 441 replies
  • October 22, 2023

Hi @Bill P.Ā !

We recently made a change to the way we handle the \n escape since it wasn’t playing well with some APIs. However, it seems that the changes we made cause issues with different APIsĀ šŸ˜….

A bug report has been opened up around this issue and our team is looking into a fix. I’ll reach back out here when that fix is in place!


Jacob Cox
Intercom Team
Forum|alt.badge.img+5
  • Sr. Technical Support Engineer
  • 441 replies
  • Answer
  • October 31, 2023

Hi again @Bill P.Ā !

It looks like the team hasĀ released a fix that should address theĀ conversation.transcriptĀ formatting issue!

Ā 

Let me know if you are still seeing any problems with this, thanks!