Hubspot Custom Action Line Break Formatting For conversation.Transcript

Question

I have a custom action for creating hubspot tickets and today the formatting for `conversation.Transcript` has changed in the way it encodes line breaks. It used to format neatly into lines in Hubspot but now shows the `
` character insteadExample:Started on October 17, 2023 at 02:37 PM America/New_York time EDT (GMT-0400)

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02:37 PM | [Redacted]: Click here for help

02:37 PM | Frank: We are here to help you! 👊

02:37 PM | Frank: Did you know that the quickest way to get an answer to your question is reviewing our FAQ?

02:37 PM | The line breaks from Intercom are now escaped into `\\n` in the property compared to yesterday where they were only encoded as `\n` and displayed correctly. The first instance I see of this change in these logs is at 10/17/2023 ~3:30am EST.

Jacob Cox · Accepted Answer

Hi again @Bill P.!It looks like the team hasreleased a fix that should address theconversation.transcriptformatting issue!Let me know if you are still seeing any problems with this, thanks!

Jacob Cox · Answer

Hi @Bill P.!We recently made a change to the way we handle the 
 escape since it wasn’t playing well with some APIs. However, it seems that the changes we made cause issues with different APIs😅.A bug report has been opened up around this issue and our team is looking into a fix. I’ll reach back out here when that fix is in place!

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