I have a custom action for creating hubspot tickets and today the formatting for `conversation.Transcript` has changed in the way it encodes line breaks. It used to format neatly into lines in Hubspot but now shows the `\n` character instead
Started on October 17, 2023 at 02:37 PM America/New_York time EDT (GMT-0400)\n\n---\n\n02:37 PM | [Redacted]: Click here for help\n\n02:37 PM | Frank: We are here to help you! 👊\n\n02:37 PM | Frank: Did you know that the quickest way to get an answer to your question is reviewing our FAQ?\n\n02:37 PM |
The line breaks from Intercom are now escaped into `\\\\n` in the property compared to yesterday where they were only encoded as `\\n` and displayed correctly. The first instance I see of this change in these logs is at 10/17/2023 ~3:30am EST.
Best answer by Jacob CoxView original