I am having problems setting up a Custom Objects/Custom Actions integration from my company's system to Intercom. Can you assist me with that?

Question

Hello,I am developing an integration from my company's system to Intercom using the new features of Custom Objects and Custom Actions, but I have not been able to retrieve in my Custom Bot as a Data selection button the data mapped to my Custom Object.I have already set up the right relationships from my Custom Object to the People and Conversation objects following this tutorial (https://www.intercom.com/help/en/articles/6298283-setting-up-the-right-relationships-with-custom-objects), but no buttons are being shown in my bot.Can you assist me setting this up? As this is a new feature, I could not find any other help in the Intercom Help Center.Thank you,

Aparna · Accepted Answer

Hey @leonardo! Have you set the People <> Custom object relationship as Many : 1 and the Custom object <> Conversation relationship needs to be a 1 : Many?Can you send a screenshot of the relationship mapping?

Diana Tripac · Answer

Hey @leonardo​, just wondering if you could find the solution to the problem. &#129300; Please let us know otherwise &#128077; If you need further help, can you send a screenshot of the relationship mapping as @aparna​ suggested so that she can further help?

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