I am having problems setting up a Custom Objects/Custom Actions integration from my company's system to Intercom. Can you assist me with that? | Community
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I am having problems setting up a Custom Objects/Custom Actions integration from my company's system to Intercom. Can you assist me with that?

  • July 27, 2022
  • 2 replies
  • 87 views
L

Hello,

I am developing an integration from my company's system to Intercom using the new features of Custom Objects and Custom Actions, but I have not been able to retrieve in my Custom Bot as a Data selection button the data mapped to my Custom Object.

I have already set up the right relationships from my Custom Object to the People and Conversation objects following this tutorial (https://www.intercom.com/help/en/articles/6298283-setting-up-the-right-relationships-with-custom-objects), but no buttons are being shown in my bot.

Can you assist me setting this up? As this is a new feature, I could not find any other help in the Intercom Help Center.

Thank you,

Best answer by Aparna

Hey @leonardo​ ! Have you set the People <> Custom object relationship as Many : 1 and the Custom object <> Conversation relationship needs to be a 1 : Many?

 

Can you send a screenshot of the relationship mapping?

2 replies

A
Employee
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  • AparnaEmployee
  • Employee
  • 328 replies
  • Answer
  • August 2, 2022

Hey @leonardo​ ! Have you set the People <> Custom object relationship as Many : 1 and the Custom object <> Conversation relationship needs to be a 1 : Many?

 

Can you send a screenshot of the relationship mapping?

Diana Tripac
Intercom Team
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  • Diana TripacIntercom Team
  • Leading the Community @ Intercom
  • 167 replies
  • August 19, 2022

Hey @leonardo​, just wondering if you could find the solution to the problem. 🤔 Please let us know otherwise 👍 If you need further help, can you send a screenshot of the relationship mapping as @aparna​  suggested so that she can further help?

 

 

 

Diana Tripac | Senior Community Program Manager


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